Refund & Cancellation Policy

Refund & Cancellation Policy

At SAKHI – Shades of Ethereal, we prioritize hygiene, purity, and your safety. As part of our commitment to high standards, we follow a strict no-return and no-refund policy.

• 🚫 No Returns or Exchanges: Due to the nature of our products (essential oils and personal care items), we do not accept any returns or exchanges once the product is delivered.
• 📦 Fully Prepaid Orders: All purchases on our website are 100% prepaid. We do not offer Cash on Delivery (COD).
• 📨 Order Confirmation: Once your order is placed, you will receive an order confirmation by email and SMS.
• 🚚 Shipping & Tracking: Tracking details will be provided on your email and phone once the order is dispatched.
• ❗ Cancellation Window: Orders can be cancelled only within 1 hour of placing them. After this window, orders are processed immediately and cannot be modified.
• 🎯 No Refunds: Since all products are made in small batches and are personal-use items, we do not offer refunds under any circumstances.

For any questions, please feel free to contact us at:
📧 etherealclientele@gmail.com